What this example teaches
- How to avoid compliance and certification overclaims.
- How to describe known limitations and feedback methods.
- How to include a last reviewed date and cautious disclaimer.
Overclaiming statement
Bad
Our website is fully WCAG compliant and legally accessible.This overclaims compliance and may create false confidence.
Better
We aim to make our website easier to use and are working to identify and fix accessibility barriers.The wording is practical and avoids guarantees.
Known limitations section
Bad
We are accessible to everyone.This does not tell users what is known or what is still being improved.
Better
Known limitations: some older PDF documents, third-party booking widgets, and archived pages may not meet our current accessibility goals.The statement names likely problem areas users and staff can act on.
Feedback method
Bad
Contact us if you have issues.Users need a clear channel and what information to include.
Better
To report an accessibility barrier, email accessibility@example.ca or call 604-555-0100. Please include the page URL and the barrier you encountered.The feedback path is concrete and usable.
Last reviewed date
Bad
This statement is current.Users cannot tell when the statement was reviewed.
Better
Last reviewed: May 8, 2026. We review this statement when major website changes are published.The date gives users and internal teams a maintenance signal.
Not legal advice or conformance claim
Bad
This statement proves our website satisfies all accessibility laws.A statement does not prove legal safety or full accessibility.
Better
This statement is for practical communication. It is not legal advice, a formal audit, certification, or a guarantee of WCAG conformance.The disclaimer sets honest expectations.
What still needs human review
- Whether the statement accurately reflects the website, documents, third-party tools, and known barriers.
- Whether the feedback process is monitored by the right team.
- Whether legal, procurement, or public-sector obligations require qualified advice.